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Below the Fold: Walking the CMS Tightrope

 

My corner of this blog, Below the Fold, is for web designers about issues they have told us are critical to their business. I am keeping a running list and invite you to add to it right here.

Appropriately, this first post is about whether clients really need full content management systems (CMS) [full disclosure: Webvanta has, among its many features, a full content management system]. Do clients need more than simple text editing? Is the cost and complication of building or buying and then customizing a CMS necessary? Are clients’ needs today just the tip of the iceberg for what they will need next year?

Unless your client has a five page “brochure” Web site that only gets edited once a year, sooner or later they will need, and probably demand, a content management system. It is inevitable and in your best interest to set them up with one. Empowering clients to make their own basic edits not only delights them, but makes them grateful to you. Contrary to what some think, it will make them more rather than less dependent on you. They now see both a public Web site and their own back-end that you have provided and help maintain for them. Finally, a good content management system gives you complete control of who edits what and can vary for every client depending on their needs, skills, budget, and site complexity.

Here are some resources to help you ask your clients the right questions.

  • thinkvitamin identifies 5 hidden costs to consider when evaluating a CMS. Worth adding into your evaluation.
  • Jeffrey Veen interviewed by Adaptive Path believes CMS installations that fail quickly usually do so due to the learning curve of building a complex “platform” with instructions written by engineers to be interpreted by writers, designers, and managers.
  • A List Apart summarizes the good and bad news for designers of CMS (Hint: the bad news isn’t that bad for great designers).
  • JoAnn T. Hackos in Content Management for Dynamic Web Delivery helps match up content management systems with the kind of content your client has. Aligning the type of CMS with the type of content makes sense.

Please share your own learning or helpful resources. <Out />




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2 comments

Advice on content organization

From: Dave, 02/20/09 11:02 AM

Based on the articles referenced in my blog post, a couple of thoughts:

  • Develop your content input strategies with the end user in mind. “Content management isn’t a software problem at all. It’s a process problem…Many companies buy software thinking that it will fix their process problems….Rather, development teams needs to create a content strategy that answers several questions:
    • Why are we generating this content?
    • Who is the content for? [use the 80/20 rule. The 80% will thank you for making it easy for them]
    • What is the current user workflow?
    • How do we get the content into a database?
  • Organize the presentation of your content with your key users in mind. “Content management begins with a vision of the users’ experience – learning what information your customers, employees, and partners needs from you and how best to deliver it.” This includes the format of content most suited for your visitors (video, audio, forums or commenting, etc. Here again, I would use the 80/20 rule and try to make it easy for your typical customer to find their top priority info quickly rather than treating all content or users equally.
  • Since you are working with different groups, including the federal government, you may want to peruse the federal 508 accessbility standards (http://www.access-board.gov/sec508/summary.htm). These are mainly focused on people with vision impairments and assuming you have used “Alt Text” tags with your graphics that is a big part of it.

Good luck and let me know how it goes.

Seek advice

From: Richard Mains, 02/19/09 11:31 AM

Dave, we’ve launched the Commercial Space Gateway (http://commercialspacegateway.com) and are up to our ears in negotiating with Author-Analysts to help create internal content, adding new content (easy to do, but there is too much of it), and marketing the site to potential paying sponsors who are stakeholders in this emerging market. If you have time to scan the site, and you know we are the “company” using the CMS, what counsel can you provide us from the above info sources that we should know about, thanks.

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